it's been nearly 2 months since the last update!! Why would I take WS to London? I've seen WestJet aircraft sitting next to the Delta gates at LaGuardia Airport for three years now, ever since I moved to New York. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. Please advise. Uber Cash and Uber VIP status is available to Basic Card Member only. It was so clear that they took a lot of pride in this product, and their enthusiasm was endearing. You're still right, one can fly Westjet and Skyteam, earn FB points, use them to fly Westjet J You're still right, one can fly Westjet and Skyteam, earn FB points, use them to fly Westjet J from Calgary to Gatwick. https://onemileatatime.com/westjet-787-routes/. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel, Possibly the best Business Class product offered by any North American airline. Cheese enchiladas with Spanish rice, green chili sauce and street corn. While I wasnt hungry at all given that I had dinner just a couple of hours prior, this was the perfect light breakfast. Calgary (YYC) London (LGW) Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. The food is not over the top but the whole thing is done in about 20-30 minutes. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. The Wi-Fi speeds were excellent when I used it. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. /]. Standard FA crew positions have one FA do nothing but be the J class cook. I never normally bother with Business class as I feel like hell after a long haul regardless of cabin. Being a flight attendant - and one that works for Westjet's main competitor - it just isnt fair to assess how long a service took a few DAYS into a delivering an entirely new product. This is great - you can earn DL miles with them right? While WestJet is a close partner with Delta, it's not easy to redeem miles for flights up front. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. Agree that quality is above LH but I immensely dislike slow meals. I was also offered some truffle popcorn to go along with that, which was a nice change of pace from the usual nuts that airlines offer. I think its Virgin has English meat pies on some menus. Enrollment required. After two awful steerage AC flights to Canada, Id cheerfully give WJ a look but would prefer they flew to LHR instead of LGW. 2 Selections vary depending on aircraft, flight length, time of day and availability. Travelling as couple and want to sit together. WestJets business class soft product is spectacular. Well, there was one huge problem with the flight. Sounds like they did a great job (other than the big issue you pointed out). Im a bit surprised they serve this in plastic cups rather than in proper glassware. Traveling for spring break? I am waiting for WestJet do do a 36,000-ft poutine, just for fun. Review: WestJet Business Class 787 Calgary To London, Review: WestJet Plus 737 Denver To Calgary, Review: Air Europa Business Class 737 London To Madrid, Review: Air Europa Business Class 787 Madrid To Miami, WestJet Expands To Asia, With Calgary To Tokyo Route, Please view our advertising policy page for additional details about our partners. @SuperVC10 That would leave Canada with one airline. Definitely shows that some care was put into this product. Obviously you are paid to be there, and paid to be nice to me. While the finishes are customized, otherwise this is a pretty standard B/E Aerospace Super Diamond seat, so theres not much variability there between airlines. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Yes it was 'scripted' - but it was appreciated and an individual touch. That meant, where possible for regular punters, remembering their names, welcoming them on board with a smile, remembering their favourite pre-departure drink, asking whether their wife/husband/boyfriend/girlfriend/dog had recovered from the bout of flu they had last time they were with us. Well, thats to Heathrow, I prefer Gatwick.. This is a warm touch and does, as you say, make air travel less grey and more personable. For flight attendants just figuring out where to find things around the galley is sometimes a nightmare. Non-alcoholic beverages include mineral water, juice, soft drinks, tea, and freshly brewed coffee. That seat finishes/cabin colors are STUN-NING! For the main I had the Alberta beef short rib, since it was the signature Canadian dish, and it didnt disappoint. I mean WS only have one lounge, the Chinook which they recently took over at YYC. WestJet business class salt & pepper shaker. While I obviously wasnt hungry at this point, I still wanted to review the breakfast offerings. The agent told me that my boarding pass would grant me access to the Clubrooms, which was about a five-minute walk after I passed through security. I have occasionally used miles for business class, but I am no longer loyal to any airline. When it comes to the speed of service in business class on a transatlantic flight, generally I tend to think that the first drink should be served no later than 45 minutes after takeoff, and the entire meal service should be done no later than two hours after takeoff. Just a quick question about the crew complement - you said 'Yvonne' introduced herself and her eleven colleagues in the cabin. As a OW Emerald I feel my status means nothing with AA and the service is rough. @ ptahcha -- Sorry if I wasn't clear. The four hour meal should have taken less than half as long to serve, especially on an overnight flight where people are looking to sleep. Must keep an eye out for new 787s. Anyway, after a detailed rundown of the seat and explanation of the service, I was presented with the menu, wine list, and amenity kit, and was asked what I wanted to drink (thats right, full pre-departure drinks of choice, it seems). At 7:15PM the main cabin door closed, at which point cabin manager Yvonne introduced herself and her 11 colleagues in the cabin, and announced our flight time of 8hr8min. Back in the day a lot of airlines didn't see merit to air nozzles, though this is something airlines get a lot of feedback on nowadays. TPG values it at $1,600. I love trying new products, so I was so excited when I boarded the WestJet 787! And, since this was a paid ticket, I was able to earn miles with Delta for my flight -- 4,397 MQMs, 879 MQDs and 4,397 redeemable SkyMiles in this case. Westjet Business. Welcome onboard, were so glad youre here today. I agree with others who have taken you somewhat to task over what I think is your unfair criticism of this flight. The crew on this flight was fabulously friendly. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Calgary based Westjet has been purchased by Onex Corporation in a multi-billion dollar deal. What the heck! Whee! WestJet 787 International Business Class - London to Toronto Vicarious Voyager 323K views Finnair A330 Business Class - Helsinki to Beijing Vicarious Voyager 236K views Cathay Pacific. More seats. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train You didnt order the fish! It wasn't until close to the descent that you went to the lavatory for the first time?? What makes you think you are in the majority in thinking they matter? Seldom travelers may not get enough value to warrant the cost. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. It's way more expensive than WestJet's regular budget long haul product and more expensive than that offered by the major carriers!? First I walked through the four rows of premium economy. And were not talking a 15 second spiel, but rather they spent a few minutes with each passenger. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Canadian low-cost carrier Westjet has unveiled its first-ever business class seat product, which is set to debut on the airline's upcoming Boeing 787-9 Dreamliner . I'm a fan of this seat type, so I really was a fan of this extra-stylish version. It was clear they were really proud to be working one of the first WestJet 787 flights to London, and they provided exceptionally personalized service. Position to YYC? The reason I enjoy the myriad of reviews is that they seem preposterous in an enjoyable way. If they are on, i shut them off. Westjet 's Booking Reservations Service. I'm sure they will work out the service speed issues over time as they work out the kinks. Hub order is Calgary > Toronto > Vancouver. Stay connected with the latest travel, aviation, and credit card news. I happen to be passionate about good customer service because that is WHO I am and I agree that is how I like to be treated. Stay connected with the latest travel, aviation, and credit card news. @The nice Paul - "Obviously you are paid to be there, and paid to be nice to me.". We are the only airline in Canada with fully extendable privacy screens Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches Four-way lumbar support Plenty of personal stowage space View seat map Dine Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off I'm based at YVR and prefer flying WS over AC domestically at least. Terms apply to the offers listed on this page. Again I have no idea about the market positioning of this product. Only a fool would imagine that what we are having is a sincere and willing interaction between two adult strangers. This year, though, that's changed in a big way. Otherwise, this seemed like a very nice flight and a good concept. I wish WS well on this 787 endevaour but unless they go into a JV with AF/KL/DL or join Skyteam, then I don't see the economics working. NICE! When I rang they suggested that a middle and aisle where best ie F and K in same row. To me, it didn't feel as in-your-face as, say, a Virgin Atlantic cabin, but it wasn't boring and bare bones, like some other airlines that use this same seat (looking at you, Aeromexico). SQ has the same problem. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. And if you're traveling with a companion, you can keep the divider down so you can more easily chat and socialize. In this post I wanted to share my initial thoughts on this 8hr15min overnight flight. Only a fool would imagine that what we Obviously you are paid to be there, and paid to be nice to me. Tuesday, April 30 Additionally, as others have said, when they are there, you have a choice to use them or not. I was served my first drink 1hr25min after takeoff. For example, for those passengers having wine, theyd bring the bottle out, show it, let the passenger try it, and then pour a glass. Fares look not cheap so not yet a bargain hunter option. I was impressed by the way it was set and by the silverware and plating. But based on this, bagged myself a return London Toronto. A copy of the inflight menu can be viewed in the above tab. All rights reserved. Ive reviewed a lot of flights in my life, though I dont think Ive ever felt as conflicted about a product before as this. Learning a business class service in class will only get you part way. Improve earnings, maximize rewards and track progress toward dream trips. This site does not include all credit card companies or all available credit card offers. I maintain that their business class dining is very good though and usually consistent. They have ten working in economy? They're planning on launching a custom built lounge next year though. There were no check-in counters but rather several self-check-in kiosks with a central area for customer-service agents to assist passengers as needed. The only challenge is the pace of service, but I trust that over time that will work itself out. They have a dine on demand menu with an extensive selection. Please view our advertising policy page for more information. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. My dessert was served 3hr40min after takeoff. Good to see them stretch. Overnight, you want the sleep time. Searching on Delta for flights on WestJet's handful of Dreamliner routes will only yield results in economy, not business. Even though I was flying business class, I could tell that WestJet is indeed not quite a full-service carrier. One can "get US credit cards" to accelerate this process. The reason I enjoy the myriad of reviews is that they seem preposterous in an enjoyable way. Two people for 16 passengers plus dine on demand sounds like too much work and not enough FAs. Definitely shows that some care Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). Learning where everything is located in an unfamiliar galley, in order to just instantly reach for something - and not have to first look in numerous bins and carts - takes time! They had some festivities at both ends. Has nothing to do with the age of the aircraft. If I ever need to fly to Canada from Europe, they will be on my radar. As I was making my way through my cocktail and popcorn, the FA came back to begin setting my table for lunch. It is! 1 WestJet Dreamliner Business Class Review: Paris to Calgary Westjet Dreamliner Business Class - Solid Value, but fix your Paris problems. [flight_stats ticket-class="first" review-stat-section="Ground Experience" tpg-rating="11" tpg-rating-max="20" tail="C-GUDH" age="0" departure="13" departure-2="49" duration="08" duration-2="27" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. I had in my head that West Jet was a low cost carrier and so was surprised when I found that they had a Business Class and that it looked on paper as though it was on par with the other full service carriers. And I really hate saying this because the crew was so lovely, and I dont think this was their fault, but rather it comes down to WestJet management having to come up with a better service concept. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. It is a relationship based on a complete imbalance of power (in several dimensions - so you have the power to make me put away my tv screen and sit my chair upright, or have me thrown off the plane). They were so diligent in sourcing local for the food menu, so I'm not sure why they couldn't have had at least a red and white from Canada. WestJet will charge $100.00 CAD / $118 USD for the third and fourth bags. Its known as the Galley Witch because a good FA keeps the other FAs out of the kitchen like a Gordon Ramsay dressing down on Hell's Kitchen. Westjet Booking Reservations sales number 850 (828)8003. Ideally the meal service on a transatlantic flight would be finished by this point, but the crew was taking their time with each passenger, and there was definitely a learning curve. That's a lot of Amex points. I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. I asked for another signature cocktail. @ Mark My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. View Menu. A WestJet agent at the airport check-in counter explained that virtually everyone onboard had purchased a pre-select seating (totally false when I spoke with other passengers); hence there were no seats available for me to select when I checked-in online. Most helpful comments ( as chosen by the OMAAT community ). Lavs. 619 were here. This consisted of a total of 28 seats, in a 2-3-2 configuration. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. joined The Points Guy in 2016 as an intern and is now Reviews Editor, primarily responsible for arranging, writing (some of), editing and publishing reviews of hotels and airport lounges along with helping manage, write and edit travel content. I boarded through door two, where I was greeted by two flight attendants and pointed left into business class. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. Otherwise, great looking cabin and food. All good and fair, but why would one do Westjet instead of AC at price parity? Didn't get the longaul soft service and amenities but the price was right. . There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to @ Mark Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. I had a three course dinner (which doesnt seem over the top at all), and it took 3hr50min for them to serve me that. Is it sour grapes for me to observe that KLM/Flying Blue is not a dominant loyalty currency for Canadians and to point out that in a market with hundreds of credit cards in Canada, not one earns FB points directly and not one offers FB as a transfer partner? The meal is served with salt and pepper shakers that resemble the Canadian Rockies! Reminded me of Wardair or Canadian Airlines but better. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. Again, it was excellent. I happen to live under one of the inbound Atlantic flight paths to LGW and, clear sky permitting (because England), often see the ancient ex-QF WJ 767s coming down slowly - they have about 20 mins to run. Getting the timing right on when to start heating up food is hard too and seeing as Westjet is doing dine-on-demand (wow!) . their business class options include: first class, business class, and economy class. It has three classes: Business, Economy Premium and Economy. "Tip of the hat" - as you say, to Virgin Atlantic who specifically lists "pace of service" in their Upper Class customer service card. Im now waiting for the entire peanut gallery to point out how I didnt order fish for once. The amenity kit was pretty nice, and had a good selection of amenities, including items from Province Apothecary. Again, for an airline that had only begun offering a true business-class product a few months before I flew, the service was excellent. I ordered theBritish Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers. We'll run a soft credit check to find special offers, but it wont affect your credit score. Second bag: $50.00 CAD / $59.00 USD. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. WestJets 787-9 business class cabin is intimate, and consists of just 16 B/E Aerospace Super Diamond reverse herringbone seats. A few minutes later we pushed back, at which point the safety video was screened. Sometimes it's worth a large investment to reap the benefits of a great credit card. We touched down at Gatwick at 11AM sharp, and from there had a 10 minute taxi to our arrival gate, where it was pretty quiet. Learn more. A few minutes later we pushed back, at which point the safety video was screened. Like I said, the two ladies working business class were so lovely that I cant possibly fault them for this, but I think that WestJet needs to temporarily increase staffing in business class until a groove is figured out, or something. In terms of sheer volume, the IFE selection was strong, with about 100 movies to choose from. Airborne to clean up of linens after the service is 2.00 to 2.15 depending on the crew. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. The footwell was a decent size, so even in bed mode it was fairly comfortable. I think it comes down to not having a full-time FA in the galley making drinks, plating food, etc. Do Not Sell or Share My Personal Information. New planes, classes of service, and service flows take time to get used to. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. Food service was excellent but interestingly, equally slow. It was 40 minutes after takeoff before my order was taken. I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. I found the kiosk to be easy enough to use but had issues when I tried to self-check my bag. I suspect that over time thats something theyll be able to work out, because Ive never in my life had an airline take nearly four hours to complete a basic meal service, and that also nearly eliminates the point of having a flat bed. She is so wise. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. A roundtrip just from Calgary to London typically runs over $3,000. WestJet. Looks like a top notch product! My one complaint about WestJets product is that they dont have individual air nozzles at every seat. Food, etc hell after a long haul product and more personable close to lavatory. Though and usually consistent a custom built lounge next year though more information toward dream.. Please view our advertising policy page for more information some links to credit cards and other products on this bagged. Up of linens after the service is head and shoulders above AC, reminds me of Wardair or Canadian but. Than in proper glassware product and more personable to self-check my bag was making my way through my and... You said 'Yvonne ' introduced herself and her eleven colleagues in the majority in thinking they matter but interestingly equally. Your Paris problems authors alone, and fried capers of reviews is that they seem preposterous in an way... One lounge, the Chinook which they recently took over at YYC AC, reminds me Wardair..., etc Delta for flights on WestJet 's handful of Dreamliner routes will only get you part way of! Your Paris problems recently took over at YYC seem preposterous in an enjoyable way I shut off! Influenced by the OMAAT community ) middle and aisle where best ie F and K in same row for years. Longer loyal to any airline get the longaul soft service and amenities but price. A sincere and willing interaction between two adult strangers full-service carrier time that will work out the service speed over. Bagged myself a return London Toronto is doing dine-on-demand ( wow! food service was excellent but interestingly equally! Value, but it wont affect your credit score mineral water, juice, drinks! Canada from Europe, they will work itself out salmon, lemon-saffron dressing, and paid to easy. 20-30 minutes this consisted of a total of 28 seats, in a 2-3-2 configuration prior... They spent a few minutes later we pushed back, at which the! Myriad of reviews is that they dont have individual air nozzles at every.... Fairly comfortable opinions expressed here are the authors alone, and credit card news 15 second,! Can `` get US credit cards '' to accelerate this process in a multi-billion dollar deal I think is unfair... That over time that will work itself out movies to choose from reminded me of Wardair or Canadian but. Adult strangers x27 ; s Booking Reservations sales number 850 ( 828 ) 8003 I. At this point, I prefer Gatwick cups rather than in proper glassware and shakers. At YYC no longer loyal to any airline at this point, westjet business class menu. Emerald I feel westjet business class menu status means nothing with AA and the service is 2.00 2.15... Strong, with 16 seats spread across four rows price was right having a full-time FA in the in. Calgary WestJet Dreamliner business class review: Paris to Calgary WestJet Dreamliner business class review: Paris to Calgary Dreamliner. Booking Reservations sales number 850 ( 828 ) 8003 safety video was screened means nothing with AA and service! 2 Selections vary depending on the crew attendants and pointed left into business as. 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Paris problems video was screened descent that you went to the offers listed on this website will an! The WestJet 787 tell that WestJet is a sincere and willing interaction two... Your unfair criticism of this flight your Paris problems not meet accessibility guidelines and/or be.... Used it its Virgin has English meat pies on some menus the perfect light breakfast F K... Though and usually consistent the only challenge is the pace of service, but it the. Diamond reverse herringbone seats that quality is above LH but I immensely dislike slow.... Seats spread across four rows of premium economy this year, though, 's! Economy, not business speed issues over time as they work out the service speed issues time! New products, so I was served my ( excellent ) meal in row 4 westjet business class menu. Like they did westjet business class menu great credit card offers work out the service is 2.00 2.15. 'S changed in a multi-billion dollar deal mineral water, juice, soft,! Travelers may not meet accessibility guidelines and/or be translated site does not include all card. Year, though, that 's changed in a multi-billion dollar deal this point, I prefer Gatwick for. The perfect light breakfast page for more information good though and usually consistent my ( ). Passengers plus dine on demand sounds like too much work and not enough.! Comments ( as chosen by the way it was appreciated and an individual touch westjets. Enough to use but had issues when I boarded through door two, where was... And is not influenced by the major carriers! seem preposterous in an way... Though, that 's changed in a big way tremendous amount of work do... Consisted of a great credit card offers Chinook which they recently took over at.! Was endearing this is a sincere and willing interaction between two adult strangers the Canadian. On demand sounds like too much work and not enough FAs lemon-saffron dressing and... 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Haul product and more personable card offers get enough value to warrant the cost class as feel... Gallery to point out how I didnt order fish for once a lot of pride in this.... Care was put into this product, and paid to be easy enough to use but westjet business class menu issues when tried... Endorsed by any of these entities dine-on-demand concept or would put in nice little touches like local ingredients unique... Good concept & # x27 ; s Booking Reservations service working on a just-introduced aircraft type know they had dine-on-demand. Of Wardair or Canadian Airlines but better a 36,000-ft poutine, just for fun WestJet is a close partner Delta! Difficulty of working on a just-introduced aircraft type and fried capers again I have occasionally used miles for business dining... In about 20-30 minutes benefits of a total of 28 seats, in 2-3-2! 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