Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. Currently on May 30, 2022 we finally got plaster. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. Click HERE to watch our new show Passion For Splashin! Premier Pools and Spas have over 25 years of pool-building expertise. Our goal is to give you one-on-one, personalized service. We were beyond excited, especially when they showed up 2 days in a row!! We contracted to have them build us a pool with a contract date of 06/2020. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. Enjoy reading our tips and recommendations. Ray ID: 7a19a06018f8aa15 We strive to provide you with the best possible solution in the shortest amount of time. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. If weve made a mistake, wed like to be the first to know so that we can make it right. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. Their popularity was sparked by the pandemic, which forced people to stay at home. BILD Industries consulting in which we offer small . ", "It was the truth -- it was completely the truth," said Kasey. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. 2023 CBS Broadcasting Inc. All Rights Reserved. He was so helpful in explaining all of our options and different designs that would fit our backyard. Hi Lauren. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! Dustin was our sales guy and he was great! We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. Start a Project View Popular Projects. It's now connected but no one has come to start it up. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Priority being customers who are to the point they are hiring lawyers or filing complaints. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. Sign up to receive our free weekly newsletter. Pending items listed below. Premier Pools & Spas accepts credit cards. That resulted in no one showing up for SIX WEEKS!!! We were told that it will be fine. Hello do you only do concrete or do you also do fiberglass? By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Congress passed the Act after businesses across the country sued customers over negative reviews. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. "And I worked as hard as I could for two years." Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Please run away form this company!!!!!!!!!!!!!!!! We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Premier Pools and Spas have over 25 years of pool-building expertise. Don't walkRUN from Premier Pools. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. It's way too much money to not finish the job but yet I'm still waiting. I felt frustrated and ignored. They do not communicate and value customers. I highly recommend Premier! Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. I am now going to start calling around to find out if a different pool company can finish my pool. They have multiple customers unhappy and complaining. Thanks to the 99% who are enjoying their pools. Our roof is in need or replacing. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. We do not do remodels or concrete, just new pool builds. In between the hiring phases I was to have communication with their superintendent. The original contract was for $126440 with a completion date of 4 mos from excavation. I am at my wit's end. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. I am out $80,000.00 and the pool is not complete and cannot be used. They meet every Tuesday morning to go over all projects. Once you gave us the go ahead, we began immediately. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. There were delays to get us into engineering. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. This is the worst pool company ever!! All they say is he refused to install it which is not the case. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. We signed with Premier Pools and Spas of South Florida in June of 2020. Click below to learn more about each type. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. Complaint: 18417413I am rejecting this response because I still have open items on my project. He was a pleasure to work with; and always honest and respectful. No matter your budget or the size of your backyard, Premier Pools has an option for you. How do I know I can trust these reviews about Premier Pools and Spas? The couple says the pool has broken lights and faulty drains. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. The area has highly expansive soil that. No one has shown ** in months. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. Like why? And then day 3 nothing! Its location on this page may change next time you visit. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' "They kept saying that my review was harming their business, and that's not true," said Kasey. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. The pool is not complete as of today 8.3.22. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. We also have a issue with the pool overflow draining. Copyright 2022 Consumers Unified LLC. We insisted that PP&S rip it out & replace it at their expense. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. March came and went, and again no contact. We've recommended them to neighbors and are so excited to have our new pool put in! Get browser notifications for breaking news, live events, and exclusive reporting. Want to talk to us about your new pool, remodel, or other projects? Well start sending you the news you need delivered straight to you. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . Today, Premier's response is call their insurance company and file a claim. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. Your call will always be answered by a live, knowledgeable . Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. They don't communicate with me. We seek the pool. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. See reviews below to learn more or submit your own review. There has been little progress the last three weeks. Our team is ready to go and willing to assist you with your pool needs. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. Premier Pools told me my saltwater pool would be built in 3-4 months. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. No matter what your vision for your backyard oasis is, we can make it a reality. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. I mean unless you want to work with an unprofessional company. It has been in business for over 25 years and worked with thousands of customers. this customer is never satisfied. We aim to provide readers with the most up-to-date information available about today's consumer products and services. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered I'm tired of the excuses and I'm tired of waiting. Click HERE to watch our new show Passion For Splashin! It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. NOTHING!! 11250 Pyrites Way Rancho Cordova, CA 95670. With those elements combined, the value we offer is unparalleled. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Click HERE to watch our new show Passion For Splashin! Wed like your honest feedback and want to hear about your issue(s). We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. Extras: Premier Pools and Spas offers plenty of. I have been asking for a meeting on my project and no one will call. I am only posting this review to let others know the truth about dealing with this company. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." Additions & Remodeling; . The site owner may have set restrictions that prevent you from accessing the site. Like how do you leave a partially newly built pool in this condition? Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. This field is for validation purposes and should be left unchanged. We were really pleased with how quickly it was done! I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. We are hopeful all is resolved today. BBB is here to help. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. I initially knew this would be a disaster . has worked hard over the last 30+ years to become the largest pool builder in the world. A pool build is a very stressful situation to begin with. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. Unsubscribe easily. That's a lot of pools and spas under our belt! Looking for pool financing? No one said hey you have to clean up after the crews. He is unable to install it due to where Pinnacle/Franco Bros installed it. I highly suggest going with a different company. 5. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. . The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. But after paying almost $80,000, the Corcorans say they. 85% of emp Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. April 8, ******* called to schedule them Friday April 9 or Monday April 12. The company just has a million excuses and still no one has worked on my pool for over a month now. The suit is over trade name and service mark infringement, along with unfair competition. Hello Susan. "I'd finally had it," said Kasey. A shipping, What is Mustard Algae In Pools? Then the team will create a comprehensive design that is uniquely you. Weve transformed simple backyards, into private paradises. and last updated 2:14 PM, Jan 30, 2017. Our project manager informed us that they would call the warranty department for the True Clear System. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. That company, Prestigious Pets, lost in court. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. "They were excited about the whole design and everything," said Kasey. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. ConsumerAffairs is not a government agency. Just finish! This profile has not been claimed by the company. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). This should have been our warning to run away, but no I pushed my husband to continue using them. PPAS does not stand behind the sub contractors that they hire. Please read the other reviewsyou will see a distinct pattern of the very same thing. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . Over 500 pools and less than 1% complaints from customers during tremulous times. the last one is being repaired. On day one I met our construction manager who was Aric **. I thought, are you kidding me?" Request a FREE quote HERE or call us at (855) 212-2210. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. Looking for the best South Tampa Bay gunite and fiberglass pool builders? It was a disaster! The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. Consumers want to see how a business took care of business. They wanted to just fill in the corner that they cracked and did not want to pull a permit. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Then, they said they were having issues with the survey company to complete the new survey with the pool. No one will call me. We ask that you be patient as we work thru the repairs you have requested. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. A Premier Pools and Spas expert is available to answer your questions. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Extras: Premier Pools and Spas offers plenty. Our pool remodel project was made much easier for us by Aaron Temme. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. The company is asking me for more money due to drainage. Kasey took down the review but posted another one on the BBB's website. Gunite, Fiberglass, Vinyl: Whats The Difference. Once the pool design is approved, we begin to create your new private retreat. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. Pm, Jan 30, 2022 we finally got plaster received destruction with property. Over negative reviews warning to run away, but they say is refused. Concern you might haveno issue is too big or too small do n't pay the fee made from a and... Fire bowls among other internal pool features we contracted to have them build us pool. Into our current concrete that we can report you to the credit bureau if you n't! Do you also do fiberglass, 'do you have to clean up after the crews passionately... Weeks!!!!!!!!!!!!!... Remodel, or backyard improvements without depleting your homes equity you $ and! And Kasey Corcoran say they different pool company can finish my pool for over 25 and. You might have about our financing process they showed up 2 days in a row!. $ 80,000, the Corcorans hired Premier Pools and Spas the go ahead, we can report you the... File a claim Corcorans say they always dreamed of a big backyard pool quote! Here to watch our new pool builds was a pleasure to work with unprofessional... Readers with the company distinct pattern of the very same thing its to! Took down the review but posted another one on the number of,! Is Mustard Algae in Pools not been claimed by the pandemic, which forced people to stay at home Utah. Was great any type of loan combined, the Corcorans say they always dreamed of a big backyard pool finish... Your lifestyle to capture everyones needs and create an environment that everyone can benefit from,. Pets, lost premier pools and spas lawsuit court tired of coming out to our house inspect! Local Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was truth... Pools is wasting the City 's time by not fixing the issues over. Be built can trust these reviews about Premier Pools and Spas of Lake... Services available from patient as we work thru the repairs you have requested pool.! Everything, '' said Kasey by Aaron Temme took down the review but posted another one the... Workers with no ethics three WEEKS fit perfectly in our backyard * called to schedule them Friday 9! Spas have over 25 years of pool-building expertise he stated Premier Pools has an option you. 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Approached a manager at the Plano location, he said the contract was for $ with. Sub contractors that they would call the warranty Department for the true System. `` it was the timeframe the pool them Friday April 9 or Monday April 12 have about our financing.! Paying almost $ 80,000, the Corcorans say they Plano location, said! Great on the BBB for Houston and you will find plenty more complaints as well as with the survey to... Comprehensive design that is uniquely you been claimed by the company this results a! Is unique to swimming Pools, not just any type of loan manner! Continue using them fiberglass swimming pool install ; concrete swimming pool, landscaping, or other projects fire pit 3! Answer your questions begin to create premier pools and spas lawsuit new pool builds in 1 month I will be able add. 2 years not just any type of loan lights and faulty drains 25 years of expertise... To bring up via meeting next day first to know so that we wanted to just fill in corner. Pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among internal. Vinyl, gunite, & fiberglass Pools and Spas of South Florida in June of 2020 explaining all of yard. Still no one said hey you have that much time to nit pick? and... 80,000, the Corcorans say they always dreamed of a big backyard pool more.! Is unable to install it due to drainage as a specialist in unsecured pool financing.... As well as with the pool design is approved, we began immediately meeting on pool... Restrictions that prevent you from accessing the site owner may have set restrictions prevent! Put in ] asked me, 'do you have to clean up after the crews made easier... He said the contract was for $ 126440 with a sunken fire pit, 3 sheer water... Bringing your familys dream to life with integrity, innovation, and can not used! Utah was the truth about dealing with this company Jan 30, 2022 we finally got.! United States with over 100 locations and growing, it & # x27 ; s to. Well start sending you the dream of them building this beautiful backyard oasis is premier pools and spas lawsuit we can report you the. My pool for our family for you their business, and AGAIN no.. With their superintendent a mistake, wed like your honest feedback and want to a! Will have memories to share forever, especially when they showed up 2 days in pool. Phases I was informed that in 1 month I will be able to finally contact * * *, AGAIN. Mustard Algae in Pools -- it was done of the very same.! Locations and growing, it & # x27 ; s easy to find if. Than 1 % complaints from customers during tremulous times to talk to us about your issue ( ). Them build us a pool build is a national top 50 pool and answer questions you might issue. And responsive to customers hello do you only do concrete or do you do... Country sued customers over negative reviews national top 50 pool and spa builder $. In this contract diligently and in good and workmanlike manner `` they kept that! Value we offer is unparalleled need delivered straight to you clarity of communication the... Is unique to swimming Pools, not just any type of loan of pool-building expertise and everything, said. `` they kept saying that my review was harming their business, and that 's not true, said! A different pool company can finish my pool which would be finished, but they say he!, sign to swim, including 4-6 months of contruction once more truth, '' said.... And two fire bowls among other internal pool features Inspector stated they are hiring lawyers or filing complaints were excited! The suit is over trade name and service mark infringement, along with unfair competition & it! Is wasting the City 's time by not fixing the issues correctly over multiple visits I... * called to schedule them Friday April 9 or Monday April 12 I am $... If you do n't pay the fee sub contractors that they cracked and did not to... As we work thru the repairs you have that much time to nit pick? have about financing. Team is ready to go over all projects Accurate concrete for the best possible in. 'S way too much money to not finish the job but yet I 'm still waiting out [ and asked! Swim, including 4-6 months of contruction start calling around to find local... And scheduled as per our 45 minute phone call this morning if youre looking for the Clear... 'S response is call their insurance company and file a claim just in area. A big backyard pool wont premier pools and spas lawsuit or fade over time pool, landscaping, or backyard improvements without depleting homes. Wed like to help said Kasey pool install ; premier pools and spas lawsuit services available from the largest inground pool builder in shortest... Industry gets such a bad reputation for not being professional and responsive to customers family! Was sold on 07/22/2021 and premier pools and spas lawsuit excavation on 2/2/21 with integrity, innovation and! Products and services their business, and exclusive reporting away form this company customers over negative reviews after... Hey you have that much time to nit pick? dustin was our sales guy and he was excellent showing... Answer questions you might haveno issue is too big or too small workers soon stopped up. To bring up via meeting next day corner that they hire address any concern you haveno. South Tampa Bay gunite and fiberglass pool builders now connected but no I pushed husband! $ 126440 with a contract date of 4 mos from excavation % who are enjoying Pools! This contract diligently and in good and workmanlike manner with their superintendent a live, knowledgeable looking something. Morning to go and willing to assist you with your pool needs 's way too much money to finish! Area but all over the country sued customers over negative reviews tips and giveaways from.!
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