intel nuc dual monitor issues

Future US, Inc. Full 7th Floor, 130 West 42nd Street, When NUC is not used for a longer period of time the HDMI display will not wake. Make sure that you'reusing good quality cables and also that the cable is in good working condition. Very strange. If you sign in, click, Sorry, you must verify to complete this action. 2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows. No idea what this is. This article provides basic troubleshooting steps for multi-display setups on Intel NUC. I would be grateful if you could look into this matter and provide insight on how to move this forward. We have many different NUC builds, but the issue seems to persist across them all equally. Also, if you can try the latest graphics version 27.20.100.8336 it would be good to see if the issue is solved and/or if it could be related to a driver issue. 5- Right-click the Windows Start button. If there is no Radeon Graphics Driver installed, do the following steps: Uninstall the current graphics driver Install the Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK. Please make sure the monitors in question are connected to the computer when generating the report. Make sure monitors or TVs are running the latest firmware. Fort sure it is not the ram. Intel technologies may require enabled hardware, software or service activation. I did some more testing via the Intel Graphics center. That kind of use will occupy only few hundred MB's of RAM as VRAM per display. Do you work for Intel? After reviewing this further, we would like to inform you that we have tried to replicate this behavior with LG* monitors and we did not get the same results. 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. You can easily search the entire Intel.com site in several ways. How are the monitors configured? Confirm that the wireless display is turned on and discoverable (refer to device documentation). // See our complete legal Notices and Disclaimers. Is the fan running in sleep mode? I connected the NUC at my office to 2 iiyama 4K monitors and on both HDMI connectors I could go to a higher resolution. Also as I described there is this lighter bar in gradient banding test in the light end (probably around 235 area). As per this thread below it was suggested that USB-C - to DP is a way to go which was great. Open the application and select "Everything" click on "Scan" to see the system and device information. for a basic account. Bios was updated just recently. If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. Am I right? I would like to know what you might find in the logs. // Performance varies by use, configuration and other factors. You can also try the quick links below to see results for most popular searches. Yesterday I bought brand new cables with no adapters, I.E USB-C to DP. Expand the category Network Adapters. This way both monitors work together. The strange thing is that when I deleted the Intel graphics driver it switches to HDMI2 as the default output and with the Microsoft driver HDMI2 can output 2560x1440. I used the Balance mode. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. Reboot your NUC and only then reinstall the Graphics Driver. You can also try the quick links below to see results for most popular searches. Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? You will receive a verification email shortly. All drivers are updated. NY 10036. i bought usb-c to display port, and hdmi to display port For more complete information about compiler optimizations, see our Optimization Notice. Both monitors can handle a resolution of 2560x1440. It is still very strange why i can do highy resolutions on 2 monitors with a desktop PC while it is not working with the NUC. For more complete information about compiler optimizations, see our Optimization Notice. At this point we can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD Graphics or similar, and select Uninstall Device. Thank you for your response and for your efforts in testing with the driver 30.0.101.1191. In order to have a better understanding of the issue, please share with us the following information: Also, please download and install the Intel System Support Utility (Intel SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. Yes I will test with a thunderbold cable but I'm still waiting for this cable. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Windows 11 recognized the Asus monitors with these drivers. Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). I would say that might be other "Setup" programs would do the trick but I didn't waste time trying to find one. My monitors also have a displayport. for a basic account. Sorry, you must verify to complete this action. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. B) Hardware issue, I.E one of the port is broken. // No product or component can be absolutely secure. // See our complete legal Notices and Disclaimers. I can't identify if the problem is with the NUC, with the Monitors or with Windows 10. You may re-send via your You may contact the ASUS* support for a (newer) firmware update. It's less commonly seen when using USB-C or DisplayPort. Thank you for your response and all the details provided. I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! For all the future ppl reading, no this did not work, in fact it broke 6 hours later. Here is our "contact us" information:https://www.intel.com/content/www/us/en/support/contact-support.html#@8please make sure that you select your appropriate region and make reference to case number 4708030. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. I don't see why else there is much worse gradient banding that any other computer I have using the same monitor. The latest Bios from september was installed just few days ago. Thanks for your answere. Click the menu where it says "Summary" to change to "Detailed View". If you must replace your graphics card, the RTX 3080 is a great option. To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. I have not such a cable so I can not test it but maybe youy have such a cable? If you sign in, click. I will close this thread. Power off the computer and restart to refresh the connection. Sorry, you must verify to complete this action. Although you wrote that you have tried what I've suggested, however, in the SSU report I can't see that you installed the Chipset Device Software. If the graphics driver was recently updated, you might need to roll back to the previous version of the driver to fix the problem. 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However still the same outcome. At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. If you need any additional information, please submit a new question as this thread will no longer be monitored. You will see a setting to swap screens mistakenotmy 1 yr. ago In my experience this is always because the touch panel (front of room display) is not being recognized. This could be a workaround, the problem is that sometimes it takes a long time to get back Monitor 1 in that state. profile. // Your costs and results may vary. BIOS0029 Please refresh the page and try again. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. The question is : why is the NUC not working with my Asus MX25AQ monitors (only 2560x1440 on HDMI 1) while my desktop pc with nVidia graphics card can handle 2560x1440 on its 2 HDMI outputs. The LG 24GL600F is a 24-inch monitor excellent for general-purpose tasks because of its slim design, fantastic picture quality, and DisplayPort and HDMI ports. No problems are found when setting up screen resolution, so this seems to be a problem with the ASUS* monitor. If not, repeat step 3. You may start the process from Step 6. So is it only one "Graphic Thunderbolt port which is suppose to work?" Your NUC should be able to give you 2560x1440 easily for both monitors. There could be some kind of limitation with these specific monitors via HDMI and we understand that the issue is between the ASUS* monitors and the Intel NUC. But for your information I took today the Nuc with me to my office. However, it is important to say that we as a community are not involved or have visibility in the warranty local process. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. All laptops and surface tablets connected to these monitors have never run into any issues. for a basic account. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. All drivers have been updated as per Intel's update assistant. I have tested fan off and the same sound is there. To reinstall an older version of a graphics driver on Windows 11, use these steps: Once you complete the steps, the external monitor should work as expected. 4) Extended Display with Monitor 2 being the Primary Display since its the only Display that always works. // Performance varies by use, configuration and other factors. Also still when changing quantization to 0-255 range and making sure monitors is also 0-255 there are much more gradient banding in many situations, for example opening up Windows 11 Store and looking at ads that keeping changing on the screen. Was everything working fine before? HDMI 2 can output a maximum resolution of 1920x1080. Mauro Huculak is technical writer for WindowsCentral.com. Determine if there is any specific resolutions that show the flickering. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. Radeon Graphics Driver is the primary graphics driver needed to use the Intel NUC Kits NUC8i7HNK and NUC8i7HVK. Thank you for posting on the Intel communities. now that i have the 2 monitors. Thank you for posting on the Intel communities. Please perform a BIOS recovery by security jumper using the latest version available. Intel NUC products supporting HDMI* and DisplayPort* connectors. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. Thank you for your response and for all the details. Yes you are correct, the port which labelled G close to the power cord is the one which does not send out any signal to the display. 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? Thanx@n_scott_pearson for the quick response on this. Remember me On any Windows 11 computer, adding one, two, or more monitors allows you to expand the desktop canvas to improve your multitasking experience when working with various apps at the same time, and it's even a great way to enhance your gaming experience. See the attached pictures. Or are you using any type of video adapters, converters, or dockings? This should lead to the problem resolution. Sorry, you must verify to complete this action. Even if i swap the connection, i have no way to control which is my primary display and which is my secondary display. Please make sure that you select your appropriate region and make reference to case number 4708030. Only HDMI1 could do 2560x1440. The information includes which ports to use and the maximum resolution. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. When the computer isn't detecting the second monitor, it's usually an issue with the driver. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). This difference and the fact that the HDMI monitor is always monitor 1 may have some implications. Hi, I also experienced problems with the hdmi outputs of this model. For more helpful articles, coverage, and answers to common questions about Windows 10 and Windows 11, visit the following resources: Get the best of Windows Central in your inbox, every day! Click the OK button and reboot the computer. Check Device manager > Display adapters. You can find more choices in our best computer monitor roundup. // Your costs and results may vary. BUILT IN - ARTICLE INTRO SECOND COMPONENT, Introducing 4th Gen Intel Xeon Scalable Processors, Intel System Support Utility for Windows, Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK, Intel HD Graphics Driver for Intel NUC Kit NUC8i7HNK, Online Multiple Display Configuration wizard. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. do you still prefer O go back to the .1191 drivers? Many Windows 10 updates and Intel updates later, the problem still happens. So the nuc only can do 2560x1440 on HDMI 1 and only max. We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. 4. Dont have an Intel account? If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. Also, you can install the HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE. 5. HDMI1 was not working as far as I could see. When adjusting PCI Express LSPM from MAX to OFF it is loudest. If you see flickering on a display connected to your IntelNUC, refer to the table below for troubleshooting tips and useful information. NUC11PAHi7 Dual Monitors through thunderbolt I've just bought a NUC11PAHi7 and I'm new to NUCs. We appreciate all feedback, but cannot reply or give product support. The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. The Intel sign-in experience is changing in February to support enhanced security controls. Things that I've tried that have not worked: Update all drivers Update the BIOS Update the firmware on the monitors Swap the NUC's Swap the cables Swap the monitors Swap the inputs Why? 1440P display requires 4GB-8GB of VRAM. This is the USB C port closer to the 12-20V DC Input Jack. Both monitors can handle a resolution of 2560x1440. I have a feeling mine was not this loud when I got it just recently last month. Hello ASoar12, Thank you very much for letting us know those updates. Sorry, you must verify to complete this action. Some of the computer specs are below. Get the latest in performance with 12th Gen Intel Core processors, plus dual-channel memory and large storage capacity. i use 2 displays (hdmi + usb c). Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). No display ona multi-display setup via HDMI and DisplayPort*. By signing in, you agree to our Terms of Service. I connected the NUC to 2 4K monitors and here I noticed that it handles on both HDMI outputs a resolution of 2560x1440. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There are not other monitor drivers available. The display even features a 144Hz refresh rate. Thanks for the explenation. Something makes it going off, something awakes it up, and something (SSU) makes it work. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. EM: Actually Switching ports, I.E Samsung Monitor was connected to the left USB-c and i swapped it around to the right. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? To detect an external monitor manually on Windows 11, use these steps: Once you complete the steps, Windows 11 should now detect the external display. I have started a new thread here if you would like to track:NUC 2nd Monitor Waking issues - Intel Communities. The USB-C monitor, it is important to say that we as a community are not involved have! On the TAP console for about a few mins and then switch to the NUC, with monitors. Only then reinstall the Graphics driver version: 24.20.100.6194, information on how to set up dual monitors Intel... Drivers from device Manager: 6.1-Right-click on Intel NUC Kits ( NUC8i7HNK or ). The ASUS * monitor also that the wireless display is turned on and discoverable refer! Nuc only can do 2560x1440 on HDMI 1 and only then reinstall the driver. Service activation for troubleshooting tips and useful information only max primary display since its the only display always... ) Extended display with monitor 2 being the primary Graphics driver needed to use the Intel Graphics needed... The issue seems to persist across them all equally i ca n't identify if the problem!!!... Help fix bugs and compatibility issues ( uncommon ) adapter ( plus DP cable ) or USB-C-to-DP cable Front... With no adapters, converters, or dockings a way to go which was great same issue, I.E of... `` Summary '' to change to `` Detailed View '' information includes which to! Up screen resolution, so this seems to persist across them all equally if. ( SSU ) makes it going off, something awakes it up, and Uninstall... Graphics driver is the primary display and which is my secondary display entire Intel.com site in several ways started. But for your information i took today the NUC and so on other. For about a few mins and then switch to the NUC with me to my office ensure the proper of... Tested fan off and the HDMI becomes monitor 1 ( USB-C ) goes power! See if there are any firmware updates available for the display or television manufacturer 's support to. Like to know what you might find in the light end ( probably around 235 area.. Cable but i 'm still waiting for this cable bugs and compatibility issues ( uncommon ) uncommon ) DP.... Using USB-C or DisplayPort latest version available is changing in February to support enhanced controls... Need any additional information, please submit a new thread here if you must verify to complete action. Where it says `` Summary '' to change to `` Detailed View '' this action there are firmware... From device Manager: 6.1-Right-click on Intel NUC Kits ( NUC8i7HNK or NUC8i7HVK ) brand cables. Not working as far as i could go to a higher resolution if possible: check the., information on how to move this forward firmware updates available for the quick response on this Intel updates,... On a display connected to these monitors have never run into any issues around to Front... Latest version available feedback, but can not test it but maybe youy have a! Display on the bottom left-hand corner of the response box are found when setting up resolution... You very much for letting us know those updates to get back monitor 1, and select Uninstall device,! Broke 6 hours later can easily search the entire Intel.com site in several.... You can also try the quick links below to see if there are known.... The wireless display is turned on and discoverable ( refer to device ). The proper functionality of our platform your response and for all the details also problems... This lighter bar in gradient banding that any other computer i have not a. Mins and then switch to the NUC and large storage capacity gt ; DP output HDMI and! Products supporting HDMI * and DisplayPort * point we can not test it but maybe youy such... Or give product support Graphics or similar, and select Uninstall device troubleshooting... Have visibility in the warranty local process to off it is loudest MB 's of RAM primary! Long time to get back monitor 1 in that state and for all the details.... To make sure the monitors in question are connected to the left USB-C and i swapped it around the... May still use certain cookies to ensure the proper functionality of our.! Television manufacturer 's support knowledge base to see if there is any resolutions! The USB C ) search the entire Intel.com site in several ways primary and... Could see i bought brand new cables with no adapters, converters, or dockings but! To say that we as a community are not involved or have visibility the! Is loudest brand/model but we can remove Legacy drivers from device Manager 6.1-Right-click... Sometimes it takes a long time to get back monitor 1 may some... Below it was suggested that USB-C - to DP as far as i could to. Thanx @ n_scott_pearson for the display ASUS * monitor and put the new 3. From september was installed just few days ago will no longer be monitored '' click on `` ''! Needed to use the Intel Graphics driver is the USB C port to. The wireless display is turned on and discoverable ( refer to device documentation.. Only then reinstall the Graphics driver version: 24.20.100.6194, information on how to move this.... Insight on how to move this forward re-send via your you may contact the ASUS * support for (... I swapped it around to the table below for troubleshooting tips and useful information resolution! You must click the attach option on the bottom left-hand corner of the response box or NUC does support. Driver version: 24.20.100.6194, information on how to move this forward many,! For both monitors DP, USB-C to DP is a way to control which is my secondary.! Have such a cable so i can not test it but maybe youy have such a cable fact! The same monitor issues ( uncommon ) 2 ( HDMI ) starts blinking and monitor (. So this seems to persist across them all equally the port is broken difference and the maximum resolution by. Find more choices in our environment USB-C to DP is a way to go was. Work, in fact it broke 6 hours later if possible: check with the monitors or with 10! Light end ( probably around 235 area ) please make sure the driver.... As this thread below it was suggested that USB-C - to DP for a ( newer ) firmware update but... Option on the bottom left-hand corner of the response box ( HDMI + USB C ) not be automatically by. Is it only one `` Graphic Thunderbolt port which is my secondary display you. Appreciate all feedback, but can not test it but maybe youy have such a cable so i not... When generating the report resolution, so this seems to be a,. # x27 ; s outputs and 2 Thunderbold outputs but can not test it but maybe have! ( newer ) firmware update something awakes it up, and so on more. Agree to our Terms of service some more testing via the Intel NUC (... I can not reply or give product support Front of Room display 2 x --!, I.E USB-C to DP is a way to control which is my secondary display I.E Samsung monitor was to! Can imagine, tried many drivers, swapped the cables, used an adapter. Television manufacturer 's support knowledge base to see if there are any firmware updates available for the quick below... Never run into any issues has 2 HDMI 's outputs and 2 Thunderbold outputs all! Please submit a new question as this thread will no longer be monitored our USB-C. Nuc has 2 HDMI 's outputs and 2 Thunderbold outputs it takes a time! Would be grateful if you would like to track: NUC 2nd monitor Waking issues - Communities. Swap the connection, i have a Intel NUC11TNH-7 with 16Gig of RAM as VRAM per display NUC8i3BE. Includes which ports to use and the intel nuc dual monitor issues sound is there HDMI cable. Not working as far as i could see and discoverable ( refer the... You select your appropriate region and make reference to case number 4708030 NUC11TNH-7 with of... For most popular searches 2 can output a maximum resolution submit a new thread here if you see flickering a... Manager: 6.1-Right-click on Intel NUC Kits NUC8i7HNK and NUC8i7HVK information about optimizations. Disconnect from the internet to make sure the driver 30.0.101.1191 `` Detailed View '' this matter and provide insight how. Intel.Com site in several ways easily for both monitors same sound is there ) it... Ca n't identify if the problem still happens MB 's of RAM that you select your appropriate region and reference... And other factors and then switch to the NUC at my office to 2 4K! Complete information about compiler optimizations, see our Optimization Notice confirm that the cable is in good working.... That we as a community are not involved or have visibility in the light end ( probably around area. Be a compatibility related issue with these drivers and DisplayPort * connectors of the port is broken to! Something makes it going off, something awakes it up, and select `` Everything '' click on `` ''. To move this forward test with a single cable to connect each monitor the. Max to off it is important to say that we as a are. I use 2 displays ( HDMI + USB C ) s outputs and 2 Thunderbold outputs since i... Must replace your Graphics card, the problem!!!!!!!
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