I was then charged another $60 for shipping the suit back four days after the event. Anyways now I am trying to return it and it's a pain in the butt to find a person to talk to. THE BLACK TUX, INC. (Registry# 138365796) is a business registered with Oregon State, Secretary of State, Corporation Division. Run and never look back. Create New Account. The biggest wedding scam ever; terrible customer service and outright theft. I expected much better service and professionalism. Served with a housemade biscuit. Update Now. Dear Black Tux: COVID isn’t an excuse for poor customer service and a lack of transparency about your inability to keep your commitments as promised. Weddings are a big deal to most people, and this is not a stress that you want to have to deal with leading up to it.I called customer service, I was told the only person who can help us is the girl we have been already emailing with, who we are getting nowhere with. The jacket, shirt, pants, and vest are all ok. There are a range of benefits and advantages available to people who consider the use of window tint (sometimes known as window film), and we’re ready and waiting to … He followed the instructions to request a replacement within 48-hours of receiving the original tux. Thanks. Everything fit perfect and I have heard that if something does fit perfect then all you need to do is contact them and they will make sure to get you the correct size before the big day. Order Online For To-Go! My dad got the “we don’t have a belt because of low inventory but we are packing the rest of your order email”. COMFORT SERVED FRESH, IN THE HEART OF YOUR COMMUNITY. No photos … COVID-19 Updates. Updated: 02/21/2019. Per terms outlined by Black Tux, you are supposed to receive your orders 14 days prior to your event to leave time for any adjustments. The escalation customer service is also very poor and they make it feel like it’s your fault. Closed Now. On top of all these problems the tux quality isn't great and the shoes look like absolute trash. For 3 of us they didn't have the size we ordered in stock so we had to wear Ill-fitting tux's that's either just didn't fit correctly or one couldn't even button the neck of his shirt bc it was either one size to small or 3 sizes too big. Shame on you!!! We are now 11 days before our wedding, still no clue as to if the groom will have a suite to wear, when we planned ahead and had this ordered and taken care of MONTHS ago. Nothing fit (all too small) even though I requested the larger fit and went up 1 size on pants, neck. I misclicked and ordered the wrong size shirt, I am still waiting for the replacement but it hasn’t shipped so I will update as that goes. Wedding was rescheduled from covid and a credit given. Use the Blacktux.com at YOUR OWN RISK. 30+ days ago. For example your groomsmen's wrong size tux will get overnighted tomorrow (Friday). Black Tux knows their stuff and would definitely use again and recommend. The wedding is out of town so NO TIME TO TAKE RENTAL TO CLEANERS FOR PROPER CLEANING AND PRESSING!!!!! If this gets taken care of I'll post an update to provide even more info for anyone reading this.UPDATE: I had to approach TBT on twitter to get any type of response. This is where it turns sour. 102 people like this. 2 Size pants out of stock 3 no belts they finally found, 3 no jacket in size needed. It lies in the East Bay region of the San Francisco Bay Area. Had a great experience with Black Tux had a issue with some sizes but they corrected everything in a very timely manner!.. Way easier and their fitting algorithm is terrible. Stay away from this place, they sent dirty, dingy ties and suit pants that arrive the night before my sons wedding and they have food spots on them. I was in the hospital the week before my wedding for 3 days and this was still the most stressful. The registry date is November 30, 2017. I got absolutely nowhere. If inventory is that low either make it known to those placing new orders or maybe buy more inventory? The next day we received an email stating that inventory was low and they would “do their best” to get his sizes to us. J.Hilburn Men’s Clothier. Everything was easy. Sent 2 of one order,. Walnut Creek Amish Foods Beef Jerky Black Pepper Flavor 3.25 oz Package. Klein Epstein & Parker San Francisco . A suit is not ready for a formal event after being shipped in a box. On Saturday, 10/3/20, I decided to call them, but could only reach a recorded message that instructs you to email support. 30+ days ago. I completed my sizing and submitted my sizes ***AUGUST 29th*** and even at that EARLY of a date Black Tux said my suit rental would arrive *** OCTOBER 3rd *** and *** NOT TO WORRY *** if there were *** ANY *** sizing issues they promised to replace ill-fitting parts in time for the WEDDING!!!! It is now 6 days away from my wedding and we have sent several emails and attempted to call the customer service line with no luck. One was the same size as the original. However, chat is disabled, phone only takes you to a recording telling you to email customer support instead. The ease of returning was also a plus. There are 15 jobs at The Black Tux. Excellent customer service. Restaurants near Black Bear Diner, Walnut Creek on Tripadvisor: Find traveler reviews and candid photos of dining near Black Bear Diner in Walnut Creek, California. So leading up to the wedding week I didn't know if we could even wear our tux's. The black tux helped the groomsmen have matching tuxes during a pandemic when we were unable to get in to book an appointment for tuxes for everyone. Nordstrom Ambassador - (MISSION VIEJO) Mission Viejo, CA. So in reality there is only one way to reach customer support: via email, which is the absolute WORST way to have customer service when the service you provide is based on meeting upcoming deadlines. Forgot account? Learn More. Weston Law Group, PC. I had to argue and yell with them to get anything done and all they kept saying was that the solutions I offered where against policy. Definitely not like Amazon.Long story short, I would strongly suggest using a tux rental store. 9 Walnut Creek Tuxedo Rentals + Shops. This page will also provide the latest Black Friday deals timely. Really impressed with both the service and the product. L. Absolutely Terrible. The customer service they show is truly horrifying and I would encourage any couple to completely avoid using this company. Impeccable styles, great service & a smooth system...PERIOD! Browse jobs by category. We're sorry to hear about the trouble, John. We even paid extra for rush shipping. I had to request different sizes on both occasions and they were great about replacements and they arrived with plenty of time before my event. I was expecting much better service. I give a 10 out of 10 and I would gladly recommend it to others. I will most definitely recommend The Black Tux to those needing a top notch suit or tuxedo! Call us when you arrive and we’ll bring your order to you – just pop the trunk! So I’ll also need to purchase another tux for him to wear on my wedding day. I chose the suits I wanted for my groomsman so they would all match down to the tie and shoes and then all they had to do was input their sizes and everything was shipped to each of their doorsteps. Black Bear Diner: Try the salad - See 101 traveler reviews, 18 candid photos, and great deals for Walnut Creek, CA, at Tripadvisor. My daughter's wedding is this coming Saturday, October 17th!!! Same as everyone else. Stand behind your poor product, poor service, and make things right. Now, 6 days before our wedding we are having to go purchase a suit that will not match the groomsmen for my fiancé to wear. I recommend them and would use them again for any formal occasion. In terms of fit as long as you follow the prompts and guide it’ll be ok. Both replacements I got didn't fit. Their site says there are three ways of reaching customer support: chat, phone, and email. We apologize for the delay in receiving your order. And on top of that we can't even.talk to anyone have to email them with the problem and they respond by email we will get back to you in 24 to 48 hours. DO NOT USE THESE BAFOONS!!!! With Kate Rodger, Rochelle Swanson, David Christensen, Greg Collins. We had a great experience with The Black Tux! 4 days to the event. Need a The Black Tux discount code? Try free at home or visit a showroom near you. WOW! I have no doubt that they will tell me they are out of stock and/or won't be able to send me the replacement items in time...meaning, I will have to pay extra money to rent yet another suit, and will not get my money back for a suit I was not able to wear. 6.2 mi (10 km) from the downtown core.Enjoy the free cooked breakfast and in-room fireplace. Return shipping could not have been more convenient. Black tux refused to give refunds and only issue credits like renting tuxes is something you do often. I did change out the coat and shoes for a different size which was sent and recieved like in 2 days. I really don't want to give any stars. Not Now. provided the zip code of State where fitting should be scheduled. All I had to do was input my sizes, easy as that.I received the items 2 weeks before the wedding. © 2021 Trustpilot, Inc. All rights reserved. Our warehouse is closed every weekends. I submitted a request of shipping status and of my order but only received an automatic reply. fabulous! 107 people follow this. DO NOT USE BLACK TUX!!! 4 jobs. 5.0 (1) Oakland, CA. When I called to ask about an order for my upcoming wedding, they helped me and expedited my order to make sure I got it on time! Posted 1 month ago. Service is fabulous here as is the food. Community See All. 1 job. I have not received my tux or communication on a shipping date. Do yourself a favor and stay far away. We did not receive any communication about delays and issues with our order until 15 days before our wedding. One of the calls conveniently dropped after I said the order name. You should be ashamed of the way you’re handling orders. We'll help you save with 3 coupon codes. Other options New from $12.95. When we first went in to get an idea of our options we were greeted and helped by somebody who didn't really seem to … However, my Dad, received an email explaining there are inventory issues and BT may be unable to fulfill his order. Browse by vibe, color, or looks for groups and start building the perfect outfit for your event. Replacements came fast and the reorder process was quick and seamlessly easy. Walnut Creek City Hall 1666 North Main Street Walnut Creek, CA, 94596 Google Map to City Hall (925) 943-5899 Hours: 8 a.m. to 5 p.m. Monday-Friday Thank you for bringing these concerns to our attention, Steve. I purchased a tuxedo rental two weeks ago for my daughter's wedding that is in ten days. Schedule Appointment. For me, it's starting to sound like a stock response given to everyone. However, not to worry, we are doing our best to get it out to you as soon as possible.” I replied to the email asking for an estimated shipping date, to which I received the below reply fromChristine F. (The Black Tux) “I am afraid that I cannot provide a specific date when it will be shipped. The Black Tux is bringing their showroom experience to Nordstrom, so you can feel the quality of their collection and test the fit before you rent. View job. Pretty disappointed. The only reason I found out we where gonna have an issue is that I called the 2 weeks before my wedding to see why I or my other groomsmen hadn't received a shipping email. Schedule Appointment. The Black Tux coupons. Groomsmen didn't get it by Monday. Following sizing instructions on their website, my suit came in with a really good fit. Industrial Engineering. Shop suits, shirts & accessories. Which is ok if you want sloppy looking wedding photos! Even worse, my account on theblacktux.com shows NO record of me ordering replacement items. YOU WILL BE SORRY!!! The end result was getting a DM saying someone was checking into seeing if my replacement items were in stock. Nordstrom Ambassador (BARTON CREEK) Austin, TX. All I know is that they took my money and shipped me the wrong size, and then disappeared. Walnut Creek owns more open space per capita than any other community in the state of California.In 1974, Walnut Creek voters approved a $6.7 million bond measure that allowed the city to purchase 1,800 acres (730 ha) of undeveloped hillsides, ridge lines, and park sites. Contactless Curbside Pick-up. Online suits and tuxedos for rent and for keeps, plus free shipping. I received my orders in time, however, none of the suites fit. Thank you for your patience” It’s Monday at 11pm and no follow up has occurred despite me emailing Christine F. this afternoon for an update... Keep in mind, I am 11-days from my wedding.I just sent an email to BT social support (ticket# 2191393), including my order number, since I see these issues are thematic and that’s the advice BT is offering to customers. My experience with The Black Tux was by far the worst customer experience I have ever had. Roughly 24-hours later I receiving a response from Christine F. (The Black Tux) indicating “We are still waiting for your order to leave our warehouse. STAY AWAY FROM THIS COMPANY. An ex-con seeks revenge on an ex-business partner and family by sending in his own specially trained female administrator but all of them may have bitten off more than they can chew when she gets ambitions of her own. … Explore Indochino: Custom clothing for the modern man. My rental did *** NOT *** arrive October 3rd but October 6th (evening) and I requested a smaller jacket *** OCTOBER 8th ***. Come to find out back tux schedule my appointment in a different State. WHAT A HUGE MISTAKE USING THIS VENDOR FOR RENTALS!!!! Schedule Appointment. Couldn't have asked for a more seamless experience. They also where not at all proactive in fixing the problem. My brother recommended TBT to me since he used them about 2-3 years ago, so I didn't bother doing research. Everything fit perfect and the process went real smooth. Everything was in the box as promised and it all fit. They also let me add some things at last min. Jet Black Tint is the premier provider of window tinting in the Walnut Creek, California region, with extensive experience in both applying and removing window tint to and from a variety of vehicles and structures. I received it in plenty of time for the wedding, and all of the clothes were very high quality. 5.0 (1) San Francisco, CA. Soon they will launch this year's promotion information. Local news and events from Walnut Creek, CA Patch. While not as large as neighboring Concord, Walnut Creek serves as the business and entertainment hub for the neighboring cities within central Contra Costa County, due in part to its location at the junction of the highways from … About our . I would highly recommend them and would use them again. or. We received some sizes that needed to be changed but quickly received replacements. But let people know more then 2 weeks ahead of the wedding... I’m scrambling for belts and potentially new tuxes. I could see how people might miss details if they don't read exactly what they say (which by the way is very SIMPLE instructions ;). Guess what that was also a lie. I found them to be very responsive. So props to them. For the love of god run. The wedding is 10/16 and everything was due to us by 10/2. Communication from Black Tux throughout could not have been clearer or timed better. After the wedding I boxed it all up, took it to the local UPS store, and shipped it back. I check with them for an update. We have received no shipping confirmation and from what I understand at this point The Black Tux has basically screwed us for our wedding. On average we discover a new The Black Tux discount code every 180 days.In the last . 1.0 (1) San Francisco, CA. I got my tux two weeks before the wedding. The minimum expectation should be to let your customers know at least a month or two ahead of time that they may not have their items so that they have time to find an alternate solution. All of the changes were communicated to BT far in advance. We may have to use Men’s Warehouse and order another suit just to be sure we will have one that fits...UPDATE after taking it to social media I did receive the corrected size so I’ve updated my review to reflect okay service as I feel they only tried to make it right once I started posting reviews everywhere. My replacement items are being sent overnight and the customer service rep said they will send me the tracking number as soon as its generated. I tried calling a number of different Black Tux showrooms (stores), but they all play the same recorded message directing customers back to submitting an email. We as customers paid for a good/service that was not and has not been fulfilled. They sent my fiancé the wrong sized pants and the suit jacket didn’t fit, so the same day that we received the items (2 weeks before the wedding) we requested replacements. If they pull this off I'll back down from my stance a bit but this is way too stressful.3rd UPDATE: whoever I am talking to through email is at least being prompt about responding to my questions. © 2021 Trustpilot A/S. Breakfast, lunch or dinner is only a click … Not only did they not have the correct sizes that they had a full year in advance, but the customer service was also terrible. $12.99 $ 12. I wanted to try on more than one designer, and they wanted to send me to San Francisco. No estimate as to if or when we could receive it. Had a great experience with The Black Tux. Great tux, great service and decent price made for a easy and elegant experience for my son's wedding. Poorly done Black Tux! I understand with COVID shipping is delayed but weddings dates weeks away are pretty much set in stone so if shipping is delayed maybe they should adjust the shipment policy in the meantime and deliver the rental three weeks early as opposed to two because planning a wedding is stressful enough and we shouldn’t have to scramble to get a suit we paid for in time. Most of the stores at Broadway Plaza and Sunvalley Shopping Center are due to open at … The only choice I have is to cancel payment through my bank. For more information about the services Gary's Tux Shop provide please call 925-935-3516. 5/7 groomsmen were able to get their tuxes without a problem. But that's not the worst part. It is <10 days to the wedding and the tux has not shipped and we haven’t received any update as to when it will. After I submitted the replacement order the only thing I received was a message on the site page saying "someone" would "reach out" to me about my order, and that's it. … Your Profile? About See All. Having read the other reviews on Trust Pilot, it looks like I’ll need to pay for another Tux with a vendor that is committed to delivering on their promises. Avocado Toast. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ The Market At Walnut Creek Today at 12:41 PM Terrible. Black Tux did not acknowledge my replacement request *** UNTIL 3 DAYS LATER *** on Sunday, October 11th at 6:40 PM they emailed me a series of follow-up questions about why I didn't think the jacket fit ---- ARE YOU F'ING KIDDING ME!!!! My fiance, the groom, was told they don't have his pants size in inventory, and their proposed solution was for him to wear one size down (2 inches too small in the waist) To suggest that someone should squeeze into pants that are too small on their own wedding day, is not really an acceptable option in my opinion. It would be 45-1 hr drive to the one location in MN. However, some of the items didn't fit correctly so I shipped it back and immediately put in an order for replacement items that same day. Save the stress and money and go elsewhere. 1 job. Learn more about Tux today. THE BLACK TUX (Dallas) Clothing Store in Dallas, Texas. Management. Kudos to you! The Black Tux was convenient, affordable, and above all, a high quality product. I placed an order for my Tux months in advance of my original wedding date of 6/12/20. However, 3 months later Blacktux charged my card for $1000 without notice. A little apprehensive about ordering a tux online but amazed how close to a perfect fit you got. We are committed to serving you through these difficult times. 4.3 out of 5 stars 39. The customer service was great and super responsive when a few of my groomsman's suits didn't quite fit at first.