I have this issue with all of my devices. 1 second delay became 30 seconds. Check for device or setup issues. took some incremental jstack and found that there is one thread who making metastore call and processing very slow. In fact, not that I think about it, the times when I used to get that response from Insteon, it was a known issue and they were updating their firmware to try an resolve it, but I also has a faulty Insteon hub that was working-ish. • If you want to turn a Hive Active Light on or off, just say “Alexa, tell Hive to turn the light on/off" • If you want to set the mood, just say “Alexa, dim the light” • If you want to boost your heating or hot water, just say “Alexa, tell Hive to boost the heating/hot water” • Create a Custom Alexa Skill to build custom commands; Create a new Flash Briefing source; Alternative: use the Emulated Hue integration to trick Alexa into thinking Home Assistant is a Philips Hue hub. I’ve disabled the switch in Alexa and re-enabled it a couple of times. Did you make sure to add them in the App ? And the report state is working fine after sometime. Help & Customer Service. I have this issue with all of my devices. Specific devices? I usually assumed it was some latency issue in the cloud that prevented Alexa from getting an expected confirmation from hubitat, with a timeout then causing Alexa to respond as if the device wasn’t controllable in the first place. Happens all the time? Alexa says it’s unresponsive. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. Powered by Discourse, best viewed with JavaScript enabled, Screenshot_2019-09-08-12-06-29-515_com.amazon.dee.app.png. When I ask Alexa to control my devices using the HE Skill, it controls the device but says the device it just controlled is not responding. Alexa might seem to be unresponsive because your Echo is too far away from the router. I've tried all of these suggestions and I still have this issue. I am using the Alexa skill to control these. The Leviton app turns it on/off fine. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. The master if you know which one that is, if not, all of them. Push and hold the main button on your Ecobee Switch+. anybody else who has lost the skill in the app? Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. Once disabled, tap on Enable to Use for the Wyze skill. I could never get the original app to work for me, it would never find the HE devices. I only need the basics so the old Alexa app I did use a UK address for a lonf time, but I changed it a month ago. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. Tap on Disable. Before testing any further with the HE hub, try instead unplugging all but one of your Alexa devices. Does the Alexa HomeSeer skill use myHS in some fashion? Requirements. Are you seeing this all the time on all devices? At times I'm getting errors shown in Alexa mobile app "Server unresponsive". You can take the help of our trusted Alexa customer service … For Business. Cloud Platform. And you tried the obvious, reboot your Echo? Ask the Community. Thread 24233: (state = IN_NATIVE) - java.net.SocketInputStream.socketRead0(java.io.FileDescriptor, byte[], int, int, int) @bci=0 (Compiled … Login not working? Now I don’t have it at all. How do I talk to Alexa? Hive Active Plug. Powered by Discourse, best viewed with JavaScript enabled, Alexa; "A few things share the name lights. Find more solutions Digital Services and Device Support › Help › Alexa Smart Home › Troubleshoot Smart Home Devices › Reset Smart Home Devices. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. My server (Alexa skill uses an MQTT server) is configured inside the AWS lambda. Alexa Disabled The Alexa service is not enabled. I’ve seen it intermittently. Which one did you want?" Alexa, tell Hive to boost my hot water (Currently defaults to 1 hour) Hive Active Light. Get Tech Support 1-833-202-2695. Within HS3, they all work fine. Continue to hold the main switch for five seconds. alexa smart home. The issues I do have are it not (for some reason) liking some scene names or simply the cloud not responding. I've had the same thing happen with the Insteon Skill and the Wink Skill. Any ideas? I have very few problems with my Alexa. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Wait, here are the Best Solutions For The Trouble Alexa is Unresponsive.Soon, your Alexa will respond to you. level 2 when she kept telling me it did not work when it did.... You might also explore temporarily disabling any HTTP drivers on your system by setting those to virtual switch as a test. This morning Alexa is returning the message “sorry, the device or group NAME is not responding” for all my ISY devices. Enterprise Solutions › Overview. Manual setup of the integration with Amazon Alexa has several requirements: Amazon Developer Account. All devices say server unresponsive. Make sure the Alexa-enabled device is in Wi-Fi range. I have written response message correctly. works best for me. It remains off and also I get device is unresponsive message. took some incremental jstack and found that there is one thread who making metastore call and processing very slow. Could be a load issue? They are all visible and accessible in the WEMO app. The devices still respond to voice commands. Still no joy. I get a message saying the skill linked with lights is not enabled. You can sign up here. Server is unresponsive - Alexa App. EricwithVera September 7, 2019, 2:27pm #2. If Alexa didn’t respond as you intended, in many instances, Alexa likely heard you incorrectly. Our Service Status pages are updated to help you find out more and understand how your service may be affected if we experience any problems. See How it Works (video) For Home. Here's something simple to try. TP-link devices worked fine. So for every Alexa request, we try to get the response from MQTT. My hue devices work fine from my echo, it's just the HE devices. Tap on Your Skills. Give it a try and create a second address for amazon (you can have multiple addresses, I use one for ordering and the other I used for being able to activate the skill). Nope. When trying to control a device the screen briefly says waiting for UDI, and at the top it says the server is unresponsive. Light Bulbs. Also tried a vpn connection, no joy… Not in the alexa login via laptop either. I have a problem with Alexa If the problem still exists, unplug that one and plug in just one other. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). I've experienced that. Maybe Alexa is having issue with voice processing. If so, how can I fix it? Hive Lights Alexa, turn on my light Alexa, turn off my light Alexa, brighten my light Alexa, dim my light Alexa, change my light to blue / pink / purple / orange / green / red / yellow Alexa, change my light to white Alexa, make my light cooler Alexa, make my light warmer Hive light groups created in the Hive app can be controlled in the same way as other lights with Alexa. Anyway, it's not identical, but somewhere to look. Real-time problems and outages for Amazon Alexa. Wait for the voice prompt to say "Restart Device". Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart … After a period of time, the 2 dimmers are not accessible and show as "server is unresponsive" in the . But it goes away after sometime. I had this issue until I uninstalled nest camera integration. Today while attempting to turn on devices and groups on the Alexa smartphone app, received “server unresponsive” message when attempting to turn on Vera devices. Vera Control skill has disappeared in Alexa…. When the message comes up you can not see the current state of the device. For example, I had an HTTP driver that was auto refreshing (and working fine for its intended purpose) actually cause a major slow down to any delay added to a rule. I’ve reauthorised the skill but now it won’t reenable. HS100 suddenly stopped working with Alexa - "server unresponsive " 135 0 All Kasa devices (switch, plug, bulb) showing red light and unresponsive after router rest. However that doesn’t explain why the alexa app shows “device is unresponsive”. Has this problem existed ever since you started using the Alexa Skill? Tap on Wyze and then Disable Skill. 239 0 Smart plug mini unresponsive. Execution is successful for lambda event request.When I test it on emulator it returns me ok status but in the alexa app under device status it doesn't show updated status. Remove the app, use the web-browser to clear all the devices out of Alexa's library and then start the setup over from scratch. works best for me. There was a whole discussion on it and it had something to do with how the master discovered the items. Bummer, I have never had a problem with my stuff. The times it was happening with the Wink hub, well that could have just been a slow response because it was on Wink v1, ergo, WiFi connected. To do this, in the Amazon Alexa app, select Settings on the main menu. Yesterday, everything worked. SYMPTOM: hiveserver2 is too slow to respond to the simple query and taking lot of time to complete or something unresponsive. Hi, folks! You think it might the issue? The Alexa app can’t control the devices either. It's not out of the realm of possibility that maybe one of the Alexa devices is causing a network delay. ... Server Unresponsive on Alexa App. Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. Subscription Programs. The Alexa app shows “server is unresponsive” and suggests disabling then re-enabling the skill. If Alexa doesn't discover your smart home device, here are some solutions to try. I have the same issues as above… both in Belgium and the Netherlands…. Wyze recently reset their security tokens as a precautionary measure, which means everyone’s Wyze Alexa skill was reset. Please help with this issue. Strange because I can do it all in the Smarthings all from my phone! Ghazgkull (Customer) asked a question.. December 3, 2020 at 6:55 PM I have the latest firmware and apps. Posted elsewhere but it was never addressed. I suspect we’ll have a few people running into this issue over the next few hours/days. my problem is that on the Alexa app when I press on the black switch it always shows "Switch is off" and if i press on it again it says "Device is unresponsive". Technical Support Solutions › Overview. @Pir8radio I have the same problem with a few dimmers. Strange, can definitely not find it anymore in the skills section. All devices say server unresponsive. Then select History. Help & Customer Service. Shouldn’t matter, but it has resolved the issue for me with Insteon in the past. Alexa, tell Hive to switch my landing light on Alexa, tell Hive to turn my living room lamp off. Tap on the three lines in the upper left-hand corner. I get it only intermittently, but I would not call it a Hubitat issue. Vera via Alexa hasn’t worked well in the UK for me over the past few weeks since the beta was removed. Any ideas? I only need the basics so the old Alexa app Step-by-Step Guides. Alexa also has a companion website and companion apps for iOS and Android. Alexa is Unresponsive. I then have to restart the WEMO skill and then they are all accessible until the next time that they are not. I agree with Aaron. When trying to understand why Alexa didn’t command your thermostat as expected, a good first step is to see what Alexa heard you say. Just for information, see enclosed screenshot. yup. any idea why the state isn't shown/updated on the Alexa app? Alexa says “Server is Unresponsive” on Smart Home Devices Even after resetting and re-enabling smart devices from Smart Things - I am unable to use Alexa to turn on/off devices. Alexa Enabled The Alexa service is enabled, listening, and working properly. All devices say server unresponsive. Which one did you want? Having trouble with the Hive app or website? Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Customer Support. Any other things I can try? I'm finding that HTTP drivers can have unexpected consequences on the hub if somethings not right. bhinman December 24, 2020, 8:26pm Home-based Agents. Alexa, tell Hive to turn my kettle on Alexa, tell Hive to turn my TV off. Any ideas? Press the main button one time. They operate fine just no feedback that says they are currently on or off. Service Status Page > Trending FAQs. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". When I do use it, it happens every time and the device doesn't matter. They operate fine just no feedback that says they are currently on or off. View This Post. Only sometimes? Here in the Netherlands, the Vera skill has disappeared from Alexa. Echo was able to turn on devices and groups for Vera. To enable it again, follow these steps: Open the Alexa app Open the menu in the top left corner. After moving my HS3 PRO application to a new server a few days ago, all of my HS3 devices, both physical and virtual, have become unresponsive to the Alexa API (and this is the 'simple' Alexa API, not the more complex "Alexa, tell Homeseer...." version). Upon reenabling the skill I found that I have two SmartThings hubs listed under the name “Home”. However, it works fine from an Echo in another room. Oddly, on my Alexa show, it will show the device I tried to control, with a slider and if I touch the Show, move the slider (all my light zwave’s are dimmable) it works. Has anyone else seen this behavior? Move it … Just for your information, I’ am in the Netherlands and have the Vera skill available in Alexa and all works as usual (I do use a fake US address). Works so much better for me, did get annoying is the server down? Comment. Please enable the skill. marktheknife September 29, 2018, 3:21am #2. Note: Some manufacturers listed may not be available in all countries. Get Tech Support 1-833-202-2695. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. All devices say server unresponsive. Although, if a group contained a TP-link device and Vera devices only the TP-link device would turn on. Tap on Skills & Games. alexa app under devices -> switches. Chatting to Alexa is easy. Alexa; "A few things share the name lights. iphone-ipad. They operate fine just no feedback that says they are currently on or off. Have I missed something? Find more solutions Digital Services and Device Support › Help › Alexa Smart Home › Troubleshoot Smart Home Devices › Troubleshoot Smart Home Device Discovery Issues. Always goes away for a time, then reappears, goes away, etc. I have the same problem, might be because I am in Oz. hiveserver2 is too slow to respond to the simple query and taking lot of time to complete or something unresponsive. Digital Services and Device Support › Alexa Preferences and Settings › Install and Use Alexa App › Alexa App is Slow or Unresponsive Force stopping the Alexa app resolves most issues with responsiveness. Alexa delayed response. To be honest I don't use Alexa enough to know if it's intermittent or not. ", Alexa skill controls device but says the device is not responding. I have this issue with all of my devices. 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Of them the issues i do use it, it 's just the HE,. Means everyone ’ s Wyze Alexa skill was reset original app to work for me over past... Am using the Alexa skill to control a device the screen briefly says for! Alexa request, we try to get the response from MQTT, tell Hive to boost hot...